Vouchers

Skills

Credentials (1)

Work History

Customer Service Co-cordinator

Services SETA

July 2008 - June 2010

Responsibilities Conduct specific and general investigations:
According to compliance policies and procedures and ISO 9000:2000 requirements
Customer complaints responded to within 48 hours
Monthly investigation reports generated and forwarded to relevant parties
Utilize support staff to assist while on projects: Accurately communicate knowledge of department and organizational processes, Conduct coaching, counseling and mentoring to meet individual needs to ensure effective completion of project
Develop and foster customer Relationships:
Develop and sustain communication networks with internal and external customers/stakeholders, government departments, etc
In compliance with policies and procedures
Administer internal and external communication processes:
Answer telephone calls within three rings
Respond to general correspondence, e-mails, faxes, etc within 24 hours
Respond to other important internal and external communication within 24 hours
Administer filing:
Effective, complete, update and confidential record keeping system in accordance with filing system checklist
In compliance with filing system procedures and ISO 9000:2000 requirements
File all documentation and general correspondence within one week

Compliance Officer

Services SETA

September 2006 - June 2008

Responsibilities
Conducted quality assurance audits, Conducted specific and general investigations, Utilized support staff to assist while on projects, Assisted in co-ordination of implementation of ISO Certification, Advised internal and external customers on compliance and Services Seta activities, Developed and fostered customer Relationships, Administered internal and external communication processes, Implemented Services Seta Quality, Management of policies and procedures within the position of Compliance Officer, Management of policies and procedures within the position of Compliance Officer, Coordinated risk assessment processes, Internal ISO Audits, Administered filing, Typed correspondence, reports and other Documentation

Contact Centre Agent

Services SETA

June 2005 - August 2006

Duties Receiving inbound calls from clients & stakeholders, Recording queries/complaints
From relevant members/stakeholders,
Investigating the matter relating to complaints/queries, Recording the resolution of complaints/queries lodged, Providing accurate feedback to relevant parties, Compiling & keeping statistics of the Customer Service Centre
Reporting to the Compliance Manager, all complaints/queries not resolved for more than five (5) days.

Acting Personal Assistant & Office Support

Services SETA

August 2004 - June 2005

Duties Manage manager's Diary, coordinate meetings,
Venue bookings, File internal & external
Correspondence, Distribute incoming (faxed)
Documents accordingly, receive internal/external
Customers, communicate with stakeholders i.e.
Verbally, telephonically & electronically/ in
Writing, Quality check of documents already
Captured in Oracle i.e. (Annual Training Reports
& the Workplace Skills Plans), Calculate
Mandatory & Implementation Grants respectively
Screen telephone calls, Record & distribute
Minutes to co-workers, Order stationary for the
Department i.e. the general duties of a PA

Project Management Chamber

Services SETA

January 2004 - August 2004

• Occupation Secretarial & Administration Learner
• Duties Updating and capturing member companies
Details on the database, File correspondence,
Record minutes, Screen telephone calls,
Manage, manager's diary, coordinate meetings & Events, compile & send out board packs i.e.
General duties of Secretarial & Administration

Receptionist

Carnival Club Hotel

September 1999 - March 2001

Duties File correspondence, Taking bookings
telephonically and walk-ins,
Reserving rooms electronically, updating guests
Profiles manually and electronically, Check guests
In/out to/of the hotel also performed Night Audit

Bar Tender & Waitron

Carnival City Casino & Entertainment World

December 1998 - August 1999

Duties Mix/blend and serve various beverages including
Cocktails

Volunteer (Team Leader)

Wits Vaal Peace Secretariat

March 1994 - May 1994

Duties Ensured the smooth running of the 1994 Elections
REFERRENCES

• Johan Delport Work: 011 276 9601
Services SETA
(Compliance/ Q Assurances Manager)

• Isobel Byleveld Work: 011 276 9601
Services SETA (Levies & Grants.)

• Yolande van Rooyen Work: 011 276 9601
Services SETA (Project Mgt. Chamber)

• Renee Andrews Work: 011 898 7111
Carnival Club Hotel (Manager)

• Zodwa Mhlungu
Carnival City Casino (Food & Beverage) Work: 011 898 7000

• Rev. J. Dibetso
Wits Vaal Peace Secretariat (Surpevisor) Home: 011 738 1901

Customer Service Senior Officer

Services SETA

June 2010 - Present

Responsibilities Obtain information from various divisions of service and disseminate to internal and external stakeholders
Including directing queries/complaints to the relevant
Divisions.
Forge and maintain relationship with internal/external stakeholders
Maintain and record all queries/complaints within the
Entire organisation and report on a monthly basis.

Qualifications & Certifications

Tholulwazi Secondary School

Precious Nyaweni

Johannesburg, GP, South Africa